Return Service

As Hosmartmall.com wants to offer the best service for customers, we offer customers return and exchange services. You can return most new, unopened items with original tags and packaging for many reasons.



The 30-day Money Back Guarantee

1. Item must be returned to us with Order ID, Invoice ID and Transaction ID within 30 calendar days from the date of purchase. You may write them on a piece of paper and enclose with the package.
2. Customer should fill out the Return Authorization (RA) form sent with your package. We will e-mail you to provide authorization after we have confirmed receipt of your request.
3. Item must be returned in its original and resalable condition with the original packaging.
4. Return postage and handling is the buyer’s responsibility.
5. Refunds do not include the cost of original shipping. Refund method will be determined by Hosmartmall.com.
6. We do not offer exchanges or refunds on underwear under any circumstances.
7. The 30-day Money Back Guarantee” is not available after expiration (after 30 days from the date of purchase).

Shipping Methods:

We provide SHIPPING to worldwide with NO MINIMUM purchase required for all orders at Hosmartmall.com. You also can choose your preferred shipping methods on the Order Information page during the checkout process. Please note for EMS, Expedited Shipping, you should pay the extra shipping fee. Hosmartmall.com offers different shipping methods  for you:

 

Shipping from Chinese store：
Airmail and register airmail	Area	time
	United States, Canada, Netherlands, Spain, Germany, France, Japan, Republic of Korea, United Kingdom	3-5 business days
	Australia ,New Zealand, Singapore	3-5 business days
	Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland	3-5 business days
	Brazil, Russia, Mexico	3-10 business days
	Other countries	3-10 business days
EMS	All countries except those listed below	3-5 business days
	Brazil and Russia	3-10 business days
Expedited Shipping*(DHL)	3-7business days to worldwide.	3-7 business days

The transit time depends on where you're located and where your package comes from. If you want to know more information, please contact our customer service team. We will settle your problem as soon as possible. Enjoy your shopping!

We do not accept P.O. BOXES - PLEASE PROVIDE A PHYSICAL ADDRESS

Note:
(1) The shipping time mentioned above refers to the estimated time of business days that the shipment will take after an order has been shipped.
(2) Business days do not include Saturday/Sunday and any public holidays.
(3) These estimates are based on normal circumstances and are not a guarantee of delivery times.
(4) We are not responsible for the failures or delays in delivery resulting from any force majeure event, such as natural disaster, bad weather, war, customs issues, and any other event beyond our direct control.